We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or exchange under the conditions below:
Eligibility for Return
- Items must be unused, unworn, and in their original packaging.
- Returns must be requested within 7 days of receiving your order.
- Customized or final sale items cannot be returned.
Return Process
To initiate a return, contact us at help@lioraverde.com with your order number and reason for return.
Once approved, we’ll provide you with the return shipping address and instructions.
Refunds
Refunds are issued to your original payment method within 5–7 business days after we receive and inspect the returned item.
Exchanges
If you wish to exchange an item, please mention the replacement product in your return request.